Support

Need help with VELA or the app? Email info@techcon-solution.com and we will get back to you.

VELA is sold online only, at velagadget.com. There is no shop and no walk-in address; all support is by email, in English or Chinese.

The VELA app configures the device over Bluetooth. If the device does not appear, make sure Bluetooth is on and (on Android) Location permission is granted, then try again.

On battery VELA sleeps to save power, and cannot be found over Bluetooth until it wakes. Press and hold its Confirm button for about 2 seconds, until the screen refreshes, then search again.

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